We could not find "Get Phone No" when we followed your instructions. Thank you David SMP for your suggestions. My other half wants to ditch our HP Printer altogether as environmentalists, we find that difficult. Since we installed ALL HP INK CARTRIDGES in July, we have used the printer only to get it functioning as nothing else would print consequently, my ink levels are about half empty. It seems that the Black ink is not getting to the printhead.ĭetected in printhead? Black Yes/ Yellow No We tried to print a document in black only - the page came out blank. The Print Quality Report was worse than before: 1) No Printer Information, 2) Test Pattern 1 was incomplete, 3) Test Pattern 2 had no Black/Gray, 4) there was no Cyan, 5) No Test Pattern 3 The Self Test Diagnostic Page was printed entirely in PINK, On Saturday, 23 Sept., we installed a new BLACK ink cartridge, Take care now and have a terrific week ahead. If this helps, please mark this as “ Accepted Solution ” as it will help several others with the same issue to get it resolved without hassles. To simply say thanks, please click the " Thumbs Up " button to give me a Kudos to appreciate my efforts to help. I genuinely hope the issue gets resolved without hassles and the unit works great. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. Please perform all these steps patiently as it is critical to resolving the issue. If the unit is under warranty, the manufacturer’s warranty should take care of it for you. They will be happy to assist you immediately.
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